Shipping policy
Last updated: 27 October 2026
Where we deliver
We ship from Australia to addresses within Australia, and to selected international destinations. If your country cannot be selected at checkout, we do not currently ship there.
Order processing
Orders placed before 12:00 pm on a business day are packed the same or next business day. Orders placed after that, or on weekends and public holidays, are packed on the next business day. You will receive a confirmation email when your order is packed.
Cold-chain packaging
Every order is packed in insulated liners with gel packs, sized to the order and the transit time, so that product stays frozen in transit. Please move your order into a freezer as soon as it arrives.
Delivery estimates
- Australian metro areas: 1 to 3 business days after dispatch.
- Australian regional and remote areas: 3 to 7 business days after dispatch.
- International: 5 to 12 business days after dispatch, depending on destination and customs.
These are estimates, not guarantees. Weather, carrier delays, public holidays and customs clearance can add time.
Shipping rates
Shipping is calculated at checkout from your destination and the weight and volume of your order, including insulation and gel packs. The exact amount is shown before you pay; there are no charges added after checkout.
Tracking
A tracking link is emailed when your order is dispatched. If tracking has not updated for more than 3 business days, email us and we will chase the carrier on your behalf.
Customs, duties and taxes
International orders may attract import duties, taxes or handling fees charged by the destination country. These are the recipient's responsibility and are not included in our prices or shipping charges. We cannot predict or reimburse them, and we cannot mark orders as gifts or understate value.
Incorrect or incomplete addresses
Please check your address and phone number before paying. If a parcel is returned to us because the address was wrong or nobody was available, we will contact you to arrange redelivery; a further delivery charge may apply.
Delivery problems
If a parcel arrives damaged, thawed or leaking, photograph the outer box, the packaging and the product, and email us within 48 hours of delivery so we can assess it under our Refund Policy.
Contact
service@vanstylehub.shop | +61 3 5664 9719